# Turn conversations into insights.

Get insight in to **real user intentions** by analyzing conversations and use the kapa platform to **find gaps** in your documentation.

+1,000,000  
AI answers generated per month by kapa.ai.

+200  
Companies trust [kapa.ai](/content/site-root.html) in production.

Petra Donka  
Head of Developer Connections @ Prisma

["With Kapa.ai’s analytics, we uncovered user pain points we never knew existed or had limited data to understand.\
\
\
\
Amara Graham\
\
Head of Developer Experience @ Camunda"](https://ionic.io/blog/ionic-kapa-ai-the-advanced-ai-bot-to-assist-developers)

## Make data-driven product and documentation decisions.

The **kapa platform** makes it easy to stay informed with dashboards and take action based on user and content analytics.

### Stay Informed with Dashboards and Reports

Track key metrics over time and share insights easily with your team

Receive weekly or monthly Email or Slack summaries

### Find and Fill Knowledge Content Gaps

Identify "uncertain" responses from kapa.ai where content is missing

Review and categorize gaps with status tags to embed into your workflows (Jira, Linear, GitHub)

### Automatically Labelled   User Conversations

Track user engagement anonymously with built-in browser fingerprinting.

Filter out “off-topic” conversations to declutter when reviewing

##### Dive Into User Conversation  Analytics

Understand usage, review individual conversations and track user feedback

Identify trends in user queries and pain points by analyzing how users interact

### Uncover Patterns with Common Questions

Automatically cluster similar questions and identify frequently asked topics

Prioritize content creation and product decisions based on real user intent

### Optimize Your Knowledge Base with Source Analytics

Track which parts of your documentation are most referenced

Understand the relative importance of different knowledge sources

### Enable User Tracking for Advanced Insights

Track user engagement anonymously with built-in browser fingerprinting.

Integrate custom user data to enhance analytics and personalize experiences