Accuracy is everything.
We optimize kapa for one thing: providing the most accurate answers about your product. That system is what we call the Answer Engine.
+1,000,000
AI answers generated per month by kapa.ai.
+200
Companies trust kapa.ai in production.
TRUSTED BY 200+ INDUSTRY-LEADING ENTERPRISES WITH COMPLEX PRODUCTS
“Kapa.ai is the only LLM-based system I trust to put in front of our customers”
Rusty Wilson
VP Support @ Sonatype
[“Our team did its best to stump kapa.ai, and time and time again, it delivered helpful, accurate responses.”
Michael Ellis
Developer Lead @ Ionic](https://ionic.io/blog/ionic-kapa-ai-the-advanced-ai-bot-to-assist-developers)
[“Kapa.ai is much better at answering questions about Prisma than ChatGPT is”
Soren Schmidt
CEO @ Prisma](https://x.com/sorenbs/status/1800257818273964542)
Our philosophy: Evaluation-Driven Development
Academic benchmarks and leaderboards only take you so far.
You need custom evaluations to align AI models. And at Kapa, our mission is to help companies to deploy reliable AI assistants to answer technical product questions.
So we have developed specialized evaluation frameworks for answering technical product questions that go beyond generic metrics, incorporating real-world customer feedback.
This approach allows us to continuously refine our system and deploy latest research and models, only when it improves accuracy for all users of kapa.ai.
How the Answer Engine works
The Answer Engine is our end-to-end system optimized for answering technical product questions. It’s model-agnostic, meaning it changes over time as new techniques and models come out, and is designed for production use-cases.
Grounded Answers with Citations
Provides answers based only on your knowledge content, reducing hallucinations.
How do I create a table in ExampleDB?
Use the
CREATE TABLE
command. For Syntax details see our
Table Creation Guide
Optimized For Combining Knowledge Sources
Synthesizes information from multiple sources to provide comprehensive answers.
How do I fix "Memory allocation" error?
Increase
max_memory_allocation
(see
Documentation
or try the workaround mentioned in this
Github Issue
Stays On Topic
Answers questions only specific to your product, to be safely deployed to customers.
How do I get started with OtherDB?
I'm sorry, but as an AI assistant for ExampleDB, I'm tuned to answer questions about ExampleDB.
Knows When To Say “I Don’t Know”
Acknowledges limitations when information is unavailable and suggests relevant resources, and letting you know opportunities to improve your docs.
Does ExampleDB support time-series data?
Hmm I don't know how to answer that question based on the content. But I recommend checking out the
Data Types overview
Multi-Product and Multi-Version Support
Handles queries across different product versions and deployment options.
How do I get started with ExampleDB?
That depends. If you use the open-source
version follow the
Self-hosted Guide
and if
you use the cloud sign up for an account.
Query Understanding
Breaks down challenging and vague users queries into specific sub-questions to improve answer quality.
How do I use it?
What are steps to set up?
Are there any prerequisites?
Where can I find tutorials?
Multilingual By Design
Processes content in one language and responds in the user's preferred language.
🇧🇷 Quantos idiomas são suportados?
Suportamos mais de 80 idiomas, incluindo inglês, espanhol e mandarim, conforme
menionado em nosso
Help Center.
CUSTOMERS
The results speak for themselves
AI ASSISTED SUPPORT EXPERIENCE
99.1%
CSAT
Mike Merit
Chief Customer Officer
COMPLEX TECHNICAL SUPPORT TICKETS
+55%
deflection
Travis Perkins
VP of Customer Experience
TIME SAVED FOR CUSTOMERS PER MONTH
7,000
hours
Jan Oberhauser
CEO
DON'T BUILD IT YOURSELF
Zero
maintenance
Dana Lawson
CTO
ENTERPRISE-GRADE
Purpose-built for technical enterprises
SOC 2 Type II
Independently audited and compliant with SOC 2 Type II.
GDPR Compliant
Compliant with EU data privacy regulations.
SSO & RBAC
Single sign-on and role-based access control.
PII Redaction
Detect and mask sensitive data before processing.
TRUSTED BY 200+ INDUSTRY-LEADING ENTERPRISES WITH COMPLEX PRODUCTS
Silicon Labs
Logitech
n8n
monday.com
Get started with Kapa
Any other questions? Ask Kapa.
How long does setup take?
How does pricing work?
How accurate is kapa and how do you prevent hallucinations?
Why should I use kapa instead of building in-house?
Is my data secure?
What data sources can you connect?
Can I use kapa to power my own AI agents?
Do you offer an MCP server?