# Accuracy is everything.

We optimize kapa for one thing: providing the most accurate answers about your product. That system is what we call the Answer Engine.

+1,000,000

AI answers generated per month by kapa.ai.

+200

Companies trust [kapa.ai](/content/site-root.html) in production.

###### TRUSTED BY 200+ INDUSTRY-LEADING ENTERPRISES WITH COMPLEX PRODUCTS

“Kapa.ai is the only LLM-based system I trust to put in front of our customers”

Rusty Wilson

VP Support @ Sonatype

[“Our team did its best to stump kapa.ai, and time and time again, it delivered helpful, accurate responses.”\
\
\
\
Michael Ellis\
\
Developer Lead @ Ionic](https://ionic.io/blog/ionic-kapa-ai-the-advanced-ai-bot-to-assist-developers)

[“Kapa.ai is much better at answering questions about Prisma than ChatGPT is”\
\
\
\
Soren Schmidt\
\
CEO @ Prisma](https://x.com/sorenbs/status/1800257818273964542)

## Our philosophy: Evaluation-Driven Development

Academic benchmarks and leaderboards only take you so far.

You need **custom evaluations** to align AI models. And at Kapa, our mission is to help companies to deploy reliable AI assistants to **answer technical product questions**.

So we have **developed specialized evaluation frameworks** **for answering technical product questions** that go beyond generic metrics, incorporating real-world customer feedback.

This approach allows us to **continuously refine our system and deploy latest research and models**, only when it improves accuracy for all users of kapa.ai.

## How the Answer Engine works

The Answer Engine is our **end-to-end system optimized for answering technical product questions**. It’s model-agnostic, meaning it changes over time as new techniques and models come out, and is **designed for production** use-cases.

### Grounded Answers with Citations

Provides answers based only on your knowledge content, reducing hallucinations.

How do I create a table in ExampleDB?

Use the

CREATE TABLE

command. For Syntax 
details see our

Table Creation Guide

### Optimized For Combining Knowledge Sources

Synthesizes information from multiple sources to provide comprehensive answers.

How do I fix "Memory allocation" error?

Increase

max_memory_allocation

(see

Documentation

or try the workaround
mentioned in this

Github Issue

### Stays On Topic

Answers questions only specific to your product, to be safely deployed to customers.

How do I get started with OtherDB?

I'm sorry, but as an AI assistant for ExampleDB, I'm tuned to answer questions about ExampleDB.

### Knows When To Say “I Don’t Know”

Acknowledges limitations when information is unavailable and suggests relevant resources, and letting you know opportunities to improve your docs.

Does ExampleDB support time-series data?

Hmm I don't know how to answer that question based on the content. But I recommend checking out the

Data Types overview

### Multi-Product and Multi-Version Support

Handles queries across different product versions and deployment options.

How do I get started with ExampleDB?

That depends. If you use the open-source

version follow the

Self-hosted Guide

and if

you use the cloud [sign up for an account](/content/old-home/index.html).

### Query Understanding

Breaks down challenging and vague users queries into specific sub-questions to improve answer quality.

How do I use it?

What are steps to set up?

Are there any prerequisites?

Where can I find tutorials?

### Multilingual By Design

Processes content in one language and responds in the user's preferred language.

🇧🇷 Quantos idiomas são suportados?

Suportamos mais de 80 idiomas, incluindo inglês, espanhol e mandarim, conforme

menionado em nosso

Help Center.

###### CUSTOMERS

## The results speak for themselves

[Explore customer stories](/content/customer-stories/index.html)

###### AI ASSISTED SUPPORT EXPERIENCE

## 99.1%

### CSAT

Mike Merit

Chief Customer Officer

###### COMPLEX TECHNICAL SUPPORT TICKETS

## +55%

### deflection

Travis Perkins

VP of Customer Experience

###### TIME SAVED FOR CUSTOMERS PER MONTH

## 7,000

### hours

Jan Oberhauser

CEO

###### DON'T BUILD IT YOURSELF

## Zero

### maintenance

Dana Lawson

CTO

###### ENTERPRISE-GRADE

## Purpose-built for technical enterprises

SOC 2 Type II

Independently audited and compliant with SOC 2 Type II.

GDPR Compliant

Compliant with EU data privacy regulations.

SSO & RBAC

Single sign-on and role-based access control.

PII Redaction

Detect and mask sensitive data before processing.

###### TRUSTED BY 200+ INDUSTRY-LEADING ENTERPRISES WITH COMPLEX PRODUCTS

-

Silicon Labs

-

Logitech

-

n8n

-

monday.com

## Get started with Kapa

[Book a demo](/content/request-demo/index.html)

## Any other questions? Ask Kapa.

How long does setup take?

How does pricing work?

How accurate is kapa and how do you prevent hallucinations?

Why should I use kapa instead of building in-house?

Is my data secure?

What data sources can you connect?

Can I use kapa to power my own AI agents?

Do you offer an MCP server?